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I purchased two bird-feeders which were as advertised and were received on time. It took me quite sometime to figure out how to fill the bird-feeders, as they cam without filling instructions. First, you need to gently pull on the bottom perch until the two prongs pop out of the holes and then rotate the perch completely around so the bottom (inside the tube) is on the top, then twist and pull on the bottom insert until it comes out of the tube. Next, you need to gently pull on each of the remaining perches until the two prongs pop from the holes and rotate each one completely around so the bottom (inside the tube) is on the top. Be careful not to use too much strength pulling the perches out too far from the holes or twist them too hard as they can break/crack as one of mine did Once you have pulled out and rotated each perch you can fill the feeder without making much of a mess Replace the bottom insert into the bottom of the tube making sure you line-up the holes on the insert and the tube. Then you can rotate each perch back into its original position I recommend taking the feeder(s) outside before turning the perches back to their original position, The final process of turning the perches back can be messy - i could not figure out how to rotate the perches without losing some of the bird feed from the tubes.