Kaytee takes pride in the quality product that we manufacture. If you are not completely satisfied with your Kaytee product purchase, return the unused portion of the product with your store receipt to Kaytee for a full refund:Kaytee Consumer Information DepartmentP.O. Box 230Chilton, WI 53014 USA

Cover floor with loose product to a depth of 1-3 inches. Cleaning: At least once per week, remove all bedding and wash enclosure with a mild soap solution. Rinse cage thoroughly with clean water to ensure the removal of soap residue. Frequency of cage cleaning depends on the size of your pet's home and number of animals. Always replace bedding with fresh product. Not maintaining a clean cage could result in your pet developing respiratory problems due to ammonia build up in the cage caused by urine. Disposal: Used bedding should be discarded.